Lancong

Terms of Use

A. Introduction

Thank you for visiting www.me-lancong.my ("Platform") — the website above and the Lancong mobile applications operated by BITESIZE PROJECTS PLT. These Terms of Use shall read together with our Privacy Policy and our Cookie Policy, governing your use of the Platform.

By creating an account, joining a trip as a guest, or otherwise using the Platform, you acknowledge and agree to these Terms. If you do not agree, you shall not use the Platform.

B. Introduction to Lancong

Lancong is an end-to-end trip-planning platform, available via website and mobile app, that lets you plan travel itineraries and track expenses in one place — on your own, or together with a group. For a group trip, Lancong additionally supports shared decision-making (for example, voting on a destination, dates or accommodation) and splits and settles costs among the members of that trip.

Lancong is not:

C. Eligibility

You must be at least 18 years old to use the Platform. If you are below the age of majority where you live, you may use it only with the involvement of a parent or legal guardian, who accepts these Terms on your behalf. If we learn that an account belongs to someone under 18, we reserve the right to close the account and delete the associated data.

D. Your account

You are responsible for all activity under your account. You must keep your login details and credentials secure and must not share them with any third party. If you believe someone else has gained access to your account, you must contact us immediately. The information you provide when registering must be accurate and kept up to date, and you must notify us of any changes. You must not impersonate any person or create an account using another person's name.

You may also join a trip as a guest, without registering. Guest access is limited and has no persistent identity. These Terms shall apply to guests.

E. Acceptable use

You agree not to use the Platform to:

F. Your content

You keep ownership of the trips, itineraries, photographs, receipts, notes, comments and other content you put into the Platform ("Your Content").

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, back up, reproduce, and adapt (only as needed to display it properly), and make Your Content available — to you, and to the trip members, connections or public audience you choose through the Platform's sharing settings. This licence exists so that we can operate the Platform, and extends to the service providers who host, store and back up data on our behalf. You further agree and acknowledge that the Platform may process, use or store Your Content to provide and improve our products and services, including to develop and train machine learning or artificial intelligence models.

You confirm that you hold the rights necessary to grant this licence for everything you upload.

G. Content about other people

Lancong is a group product, so much of what you enter concerns other people — who paid, who owes what, photographs they appear in, and ratings and written comments about fellow travellers.

Reporting. You can report a trip, profile, comment, photograph or Discover post, or another user, using the Report option where it appears on the Platform, or by emailing us at the address in Section V. We do not tell the person you report who reported them. We do not pre-moderate content, and we are not responsible for content that users create, including what they say about each other. Section O explains how we handle reports.

H. Paid features

Most of the Platform is free. A trip pass unlocks additional features on a single trip. The BYOK plan lets you use your own AI provider key across your account. What each pass or plan includes, and its price, is shown before you pay.

A trip pass applies to the trip it was bought for. It does not expire: its tier sets the length of itinerary it covers. You can upgrade a pass to a higher tier by paying the difference. The BYOK plan lasts 365 days from purchase and does not renew automatically.

On our website, prices are in US dollars and inclusive of applicable tax unless stated otherwise at checkout. We are the seller and merchant of record. Payments are processed by a third-party payment service provider. Your card details are given to that provider and never reach us, and your use of its checkout page is subject to its own terms and privacy policy.

In our Android app, purchases are made through Google Play. Google is the merchant of record. Google sets the price in your local currency, including any applicable tax, and processes the payment under the Google Play Terms of Service. We do not receive your payment details.

Your pass or plan is granted once the payment provider confirms the payment, not when you begin checkout.

I. Refunds

You may request a full refund within 14 days of purchase:

Website purchases: email us at the address in Section V. Refunds are returned by the original payment method.

Google Play purchases: within 48 hours of purchase you may also ask Google Play for a refund directly, under Google's refund policy. After that, and up to 14 days from purchase, email us at the address in Section V and we will refund you through Google Play.

When a payment is refunded, or reversed through a chargeback or dispute, what it bought is removed. A refunded new pass is removed from the trip; for a refunded upgrade, we will return the pass to the tier it had before. A refunded BYOK purchase removes the 365 days it added.

We reserve our right to withdraw, remove or suspend any paid feature in the Platform, including the features that you have already bought. In case of such withdrawal and/or removal, we will refund you on a fair basis. Nothing in this Section affects your rights as a consumer under the applicable law, which cannot be excluded.

J. Booking partners and affiliate links

The Platform links to third-party travel, accommodation, activity, connectivity and retail providers.

K. Trip money features

The Platform records contributions, expenses, splits, budgets and settlements, and calculates balances between members. This is a record-keeping and calculation tool. We do not hold, transfer or guarantee any money, we do not verify that anyone has actually paid, and we take no position in a disagreement between members about who owes what.

Exchange rates shown are indicative and will not match what your bank or card issuer charges. Any payment details a member chooses to share are shared by that member; check them independently before sending money.

L. AI features

The Platform can generate itinerary suggestions and extract details from documents and booking confirmations, using third-party artificial intelligence services.

Output produced in this way can be wrong, incomplete or invented. Do not rely on a factual statement produced by the Platform without checking it independently — this applies especially to addresses, opening hours, prices, transport times, and visa, entry, health and safety requirements. You are responsible for what you submit to these features, including that you are entitled to submit it.

M. Third-party services

The Platform relies on third-party services to function. The classes of service provider involved, and what each receives, are described in our Privacy Policy.

Parts of the Platform use Google Maps Platform services. By using those parts, you also agree to the Google Terms of Service, including the Google Maps Platform Terms of Service, and you acknowledge the Google Privacy Policy, each of which is incorporated into these Terms and our Privacy Policy respectively.

Map data, place descriptions and destination photographs are supplied by third-party sources and are used under their respective licences.

Links to other websites are provided for convenience. We do not control them and are not responsible for their content, their terms or their handling of your data.

N. Our intellectual property

The Platform, its software, design, interface, text and the Lancong name and logo belong to us or our licensors and are protected by intellectual property law. These Terms transfer none of it to you. You receive a personal, non-exclusive, non-transferable, revocable licence to use the Platform as intended, for as long as you comply with these Terms. Content obtained through third-party services remains the property of those providers and is subject to their terms.

O. Moderation, suspension and termination

Moderation. We review content reported to us, and may review other content where we have reason to believe it breaks these Terms. Where we reasonably believe content or conduct breaks these Terms or the law, we may hide that content, remove a trip from Discover or from public view, suspend or permanently close the account responsible, and preserve and disclose relevant information where the law requires it or where it is needed to protect someone's safety. Child sexual abuse material will always be removed, the account responsible permanently closed, and the matter reported to the relevant authorities. We decide what action to take and are not obliged to act on every report. If you believe we have acted on your content or account in error, contact us at the address in Section V and we will review the decision.

Blocking. You may block another user. Once you do, you will no longer see their public trips, profile, comments or photographs, including comments and photographs inside a trip you both belong to. Blocking does not remove anyone from a shared trip, and does not hide their expenses, splits, balances, itinerary stops or role in that trip, because the trip needs these to work.

Suspension and termination. We may suspend or terminate your access, in whole or in part, if we reasonably believe you have broken these Terms, if it is necessary to protect other users or the Platform, or to comply with the law. Where practical we will tell you the reason first.

You may stop using the Platform and close your account at any time, as described in our Privacy Policy. Sections F, G, N, P, Q, R and S survive termination.

P. Disclaimers

The Platform is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose and non-infringement, except to the extent such warranties cannot be excluded under applicable law.

We do not warrant that the Platform will be uninterrupted, error-free or secure, that data will never be lost, or that any information in it — including AI-generated suggestions, exchange rates, weather, travel times, geocoded locations and anything sourced from a third party — is accurate, complete or current. Always verify travel-critical information independently, including visa and entry requirements, health requirements, safety advisories, exact addresses and booking confirmations.

Q. Limitation of liability

To the maximum extent permitted by applicable law, our total liability arising out of or relating to the Platform will not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) USD 50.

We are not liable for indirect, incidental, special, consequential or punitive damages, including loss of data, loss of profits, or travel-related losses such as missed flights, cancelled or unfulfilled bookings, visa refusals, or disputes with other travellers or with booking partners, even if we were advised such damages were possible.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud, for death or personal injury caused by negligence, or your rights as a consumer under the Consumer Protection Act 1999.

R. Indemnity

You agree to indemnify us against claims, damages and reasonable expenses, including legal fees, arising from your misuse of the Platform, from content you upload, from content you publish about another person, or from your breach of these Terms or of applicable law.

S. Governing law and disputes

These Terms are governed by the laws of Malaysia, without regard to conflict-of-law principles. Disputes are subject to the exclusive jurisdiction of the courts of Malaysia, except where applicable consumer protection law gives you the right to bring a claim in the courts where you live. Please contact us first — most problems are quicker to resolve that way.

T. General

If a provision of these Terms is found unenforceable, the rest remains in effect. Our not enforcing a provision is not a waiver of it. These Terms, together with the Privacy Policy and the Cookie Policy, are the entire agreement between you and us about the Platform. We may transfer these Terms in connection with a merger, acquisition or sale of assets; you may not transfer your rights without our consent.

U. Changes

We may update these Terms from time to time. The version number and effective date above will change accordingly, and it is your responsibility to check our website or application periodically for updates. Continued use of the Platform after any changes means you accept the updated Terms. If you do not accept the changes, you must stop using the Platform and delete your account.

V. Contact

Questions about these Terms, refund requests and content reports: [email protected]. Content can also be reported using the Report option on the Platform.

Operator: BITESIZE PROJECTS PLT, a limited liability partnership registered in Malaysia

Registration number: 202604002500(LLP0047744-LGN)

Email: [email protected]

Website: www.me-lancong.my

Privacy questions and data requests: see our Privacy Policy.

W. Language

These Terms are issued in English and in Bahasa Malaysia. In the event of any inconsistency or conflict between the two versions, the English version shall prevail.