Lancong

Cookie Policy

A. About this policy

This policy explains the cookies and similar technologies used on the Lancong website and mobile applications (the "Platform"), operated by BITESIZE PROJECTS PLT, registration no. 202604002500(LLP0047744-LGN). It forms part of our Privacy Policy.

B. What these technologies are

A cookie is a small text file placed on your device by a website, and returned to that website on later visits. We also use browser storage, which works similarly but is never sent to a server automatically and can only be read by the site that created it. Where this policy refers to cookies, it includes browser storage and any comparable technology.

A cookie is a first-party cookie if it is set by the site you are visiting, and a third-party cookie if it is set by another organisation whose content appears on that site. A session cookie is deleted when you close your browser; a persistent cookie remains for a set period.

C. Essential cookies

Essential cookies are the ones the Platform needs in order to work. They:

They are first-party only. Your session is deleted when you close your browser, or kept for up to 30 days if you choose to stay signed in. The rest is kept in your browser until you sign out.

When we ask for your choices, essential cookies are already switched on, because the Platform can't work without them; you can still switch them off. We also ask you to agree to our Terms of Use and Privacy Policy, which is never pre-ticked — before you register, continue as a guest, join a trip, or view a Discover page. You can't use those parts of the Platform unless essential cookies are on and you have agreed.

Separately, we record faults and performance so we can diagnose and fix problems. That monitoring is configured not to identify you and not to record your session, and it places no cookie on your device.

D. Non-essential cookies

Non-essential cookies are optional. Turning them off never limits what you can do on the Platform. We ask about each purpose below separately, and nothing in a purpose loads unless you have switched it on.

PurposeWhat it doesStatus
Partner booking offers Booking offers from Klook, KKday, Viator and Airalo, shown inside the Platform. These partners may set their own cookies and may record that you viewed or clicked an offer. Duration is set by each partner and governed by its own policy. In use
Analytics Helps us understand how the Platform is used so we can improve it. Not yet in use — your choice applies once we start
Advertising Shows advertising on Discover pages, which may come from third-party advertising networks that set their own cookies and may record that you viewed or clicked an advertisement. Not yet in use — your choice applies once we start

We ask about analytics and advertising now, before we use them, so that you only have to decide once. If you switch either on, that choice will apply when we introduce it, without asking you again. Before either starts, we will update this policy to name the provider and change the version number above. If you switch it off, or leave it off, nothing in that purpose will load. You can change your choice at any time, as described in Section E.

Discover pages may show sponsored placements that we serve ourselves. These place no cookie on your device and do not track you across other websites; we count clicks on our own servers only.

We do not use retargeting, social media tracking, session recording or device fingerprinting of any kind. We may use your information, including aggregated or anonymised data, for our own marketing purposes as described in our Privacy Policy, and you may opt out of promotional communications at any time.

Separately, some parts of the Platform send you to another organisation's own website — signing in with a third-party account service, paying for a paid feature, or following a link to a travel or retail partner. Once you are on that site, its cookies and its policies apply, not ours.

E. When we ask, and changing your mind

When you are signed in, we also keep a record of each choice you make — which version of these policies you agreed to, which non-essential purposes you allowed or declined, and when — so that we can show what you agreed to. It is deleted with your account.

F. Changes

We will update this policy when the cookies we use change, and the version number above will change with it. If we add a non-essential purpose that is not listed in Section D, we will ask you before it loads, not after.

G. Contact

BITESIZE PROJECTS PLT (registration no. 202604002500(LLP0047744-LGN))
Email: [email protected]
Web: www.me-lancong.my/contact

H. Language

This policy is issued in English and in Bahasa Malaysia. In the event of any inconsistency or conflict between the two versions, the English version shall prevail.